Case Studies
Axxes
Synolia worked on developing a custom interface between SugarCRM and Axxés’ billing system to handle transfer of account, contacts, and quantitative data. Classical customizations were made using Sugar Studio, which included adding and deleting fields. In addition, translations for module name and drop down values were made and custom relation fields were built in along with JavaScript to facilitate the user interface.
Bord Iascaigh Mhara
Bord Iascaigh Mhara (BIM) is an Irish government agency that has a diverse client base and it is responsible for the support and growth of the Irish Seafood industry. BIM’s development team evaluated a wide range of CRM systems. It required its solution to support interaction between BIM and its unique client base. In addition, the solution had to be easy to use and cost-effective. Flexibility was also a key factor as its solution required customizations to conform to BIM’s highly specific support system for the seafood industry.
Portugal Telecom - Uzo
UZO enlisted the help of DRI, a certified SugarCRM partner, to implement a fully customized and integrated long-term solution. With DRI’s expertise, UZO’s Sugar deployment is now customized to fit UZO’s specific needs as a telecommunications customer call center. DRI’s key customizations and integrations with external billing applications have given reps the added ability to expedite customer inquires and solutions based on the nature of the service inquiry.
Thomas Cook Voyages
Thomas Cook approached Synolia in May 2009 and explained their time and resource constraints. Stéphane Calimodio, Managing Director at Synolia states, “Thomas Cook had challenging requirements for the CRM implementation but our experience with Sugar Professional’s ease of customization, costeffectiveness and quick ramp-up time, made us confident we could support the project and meet all requirements.” Within one week, Synolia was brought onboard to deploy and host the Sugar Professional instance. Within two weeks, Thomas Cook Voyages were up and running.
Vanderlander Industries
Vanderlande Industries improves sales and revenue reporting and forecasting for its worldwide operations.
Business Issue: Vanderlande Industries' senior management lacked a clear view of sales and was hampered by the lack of revenue reporting and forecasting.
Problem: Every month sales managers send their data to corporate headquarters via various in-house systems that are disparate and siloed from one another.
Solution:
- SugarCRM was chosen for its open source architecture, low upfront investment costs and ease of use
- SugarCRM partner BrixCRM implemented and customized Sugar Professional to 325 users throughout sales in under 6 months
Welland Nederland
Dutch division of the medical supplier sees increase in customer turnover and operating margins since implementing Sugar Professional.
Business Issue: Welland was experiencing rapid growth among its customer base
Problem: An outdated software system was unable to handle the increase in customer inquiries nor could the software support customizations for increasingly complex support and sales processes
Solution: SugarCRM partner BrixCRM implemented and customized Sugar Professional On-Site in 3 months to users in sales and customer service
